HARDWICK CLINICS TERMS & CONDITIONS

CONSULTATION AND PRICES
At Hardwick clinic every new patient is offered a “free aesthetic consultation” which can be booked via our online booking system. All our patients receive comprehensive treatment and care, provided by highly trained and experienced practitioners. We carefully select our products which are fully licensed in the UK and supplied by British firms. Our prices are available online and areconfirmed prior to a procedure during the consenting process. We are unable to offer refunds for our procedures. We offer one “free top up” treatment within the 14 to 21 day period following botulin toxin treatment. We are also able to offer complimentary follow up consultations, and “15 minute follow-up” appointments to address any questions after any treatment, bookable through our booking system.

CANCELLATION AND LATE ARRIVALS
Cancellation can be made by text, email, phone or via our online booking system. We currently do not charge a cancellation fee. You will receive 24 hrs alert notification prior to your appointment. If you could be sure to cancel you appointment, as soon as you know, to avoid any confusion and to help us maintain our level of service to all our patients. We reserve the right to refuse future appointments for repeated non-attenders. We do our best to accommodate late arrivals, however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment.

INSURANCES AND REGISTRATIONS
Hardwick Clinic is fully registered with Save Face and JCCP which are both regulatory bodies in the Aesthetic industry. Hardwick Clinic is fully insured clinic including public liability insurance. Hardwick Medical Clinic is a subsidiary of Hardwick clinic with CQC registration. Hardwick Medical clinic is responsible for PDO threads and weight-loss service provision. All of our practitioners hold relevant professional registration and full professional indemnity insurances.

COMPLAINTS
Should you have any concerns about your treatment or would like to make a complaint, please contact the clinic directly by telephone or email. Should this not be sufficient you can complain to the Independent Doctors Federation (IDF) directly.