HARDWICK CLINICS TERMS & CONDITIONS

CONSULTATION AND PRICES
At Hardwick clinic every new patient is offered a “free aesthetic consultation” which can be booked via our online booking system. All our patients receive comprehensive treatment and care, provided by highly trained and experienced practitioners. We carefully select our products which are fully licensed in the UK and supplied by British firms. Our prices are available online and are confirmed prior to a procedure during the consenting process. We are unable to offer refunds for our procedures. We offer one “free top up” treatment within the 14 to 21 day period following botulin toxin treatment. We are also able to offer complimentary follow up consultations, and “10 minute follow-up” appointments to address any questions after any treatment, bookable through our booking system. We currently ask for a deposit to book a treatment consultation with us.

CANCELLATION AND LATE ARRIVALS
Cancellation can be made by text, email, phone or via our online booking system. If you can’t make your appointment, please let us know as soon as possible. If you miss your appointment or cancel less then 24 hrs notice  your appointment booking deposit is non refundable or for  treatments that are part of a course  the treatment becomes forfeited.  You will receive 24 hrs alert notification prior to your appointment. We reserve the right to refuse future appointments for repeated non-attenders. We do our best to accommodate late arrivals, however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment.

INSURANCES AND REGISTRATIONS
Hardwick Clinic is fully registered with Save Face and JCCP which are both regulatory bodies in the Aesthetic industry. Hardwick Clinic is fully insured clinic including public liability insurance. All of our practitioners hold relevant professional registration and full professional indemnity insurances.

COMPLAINTS
Should you have any concerns about your treatment or would like to make a complaint, please contact the clinic directly by telephone or email. Should this not be sufficient you can complain to the Independent Doctors Federation (IDF) directly.

Privacy Policy

Hardwick Clinic and Hardwick Medical Clinic is committed to protecting your privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we therefore treat personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements.

Hardwick Clinic is registered in England with the company number 08800507 for provision of cosmetic services, VAT registration number is 427509292. Hardwick Medical is registered in England with the company number 08802608 for provision of medical services.

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.

LINKS TO OTHER WEBSITES
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

INFORMATION WE COLLECT FROM YOU
We may collect and process the following personal information about you:

Medical Records – Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, next of kin and medical history.

Failing to provide us with this information will result in us being unable to provide treatment.

Enquiries – We may record your details in order to track and follow-up on enquiries, in addition to scheduling appointments. This includes information such as your name, e-mail address or phone number.

Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.

Information we collect automatically

With regards to each of your visits to our website drmedispa.com we will automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and version, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
USES MADE OF THE INFORMATION WE COLLECT FROM YOU
When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear.

Information you give to us

We may use this information for some or all of the following reasons:

To provide you with the information, treatments, products and services that you request from us,
Internally, to inform decisions about our business operations or strategy
To notify you about changes to our service
To send you text notifications to remind you of any appointments booked with us
To contact you from time to time to market other services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to us.
Information we collect about you

We may use this information for some or all of the following reasons:

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
To improve our website to ensure that content is presented in the most effective manner for you and for your computer
To allow you to participate in interactive features of our website, when you choose to do so
As part of our efforts to keep our website safe and secure
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
WHO WE SHARE YOUR PERSONAL DATA WITH
We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.

Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.

We may share your personal information with:

Other members of staff as part of your ongoing care provisions, or audit.
Selected third parties such as pharmacies for prescriptive purposes in order to provide your agreed treatment. Opting out of sharing your information with these providers may affect our ability to treat you.
There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.

YOUR INFORMATION
We cannot guarantee that the information you send us over the internet is secure, but once we receive it we will take all reasonable steps to protect the information you supply to us. We will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.

Under the General Data Protection Regulation, we will only hold personal identifiable data for the maximum retention periods:

Job applications and unsuccessful interview candidates – 6 months
Employee Records – 6 years following termination of contract
Medical (Aesthetic) Records – 7 years following last appointment
Medical (GP & Hormone) Records – Indefinitely
Controlled Drugs Register or Prescription Information – 2 years
Marketing Enquiries and Emails – 6 months
Financial Records – 7 years
COOKIES
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

You can block cookies by activating the setting on your browse that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

YOUR RIGHTS
You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments may be impaired.

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes but we will only do so if you have opted in to receive such communication. In any event, if you wish to stop receiving some or all marketing communications from us, you can let us know.

Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these website, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The General Data Protection Regulation gives you the right to access information held about you. Any requests should be made in writing to Dr. Tatyana Lapa-Enright Hardwick Clinic, 227 St Neots Road, Hardwick, Cambridge, CB23 7QJ

All records will be supplied in an electronic format within 1 month of receipt of the Subject Access Request.

All requests will be subject to the appropriate identification checks. Whilst there is no charge for the first copy of your record, we reserve the right to charge a small administrative fee for all subsequent copies of the same record.

CONTACT AND COMPLAINTS
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Dr. Tatyana Lapa-Enright Hardwick Clinic, 227 St Neots Road, Hardwick, Cambridge, CB23 7QJ

You have the right to complain to a supervisory authority if you feel that we have breached the terms outlaid in our Privacy Policy. Complaints can be made to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or further information can be found at www.ico.org.uk

This privacy policy was last updated on 21/05/2024